Returns & Exchanges
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If you are not satisfied with your purchase, we will gladly accept the return of items purchased on citylabusa.com. Our returns and exchanges portal is powered by Loop Returns, and allows for fast, easy and free returns or exchanges! Any item for return must be unworn, unwashed, and unaltered with the original tags attached and accompanied by the original invoice. |
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To receive your refund for your returned items, all returns must be initiated within 28 days of the order shipment date. Return tracking information will be available up to three days after mailing. |
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All refunds will be credited to your original form of payment only. Shipping costs are not refundable. Please allow up to two weeks for us to receive and process you return and an additional five business days for the credit to post to your account. |
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For international orders, please contact us to initiate a return for your order. We will issue a shipping label and instructions for returns separately. All other policies apply for international orders. |
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